Frequently Asked Questions

We typically will not offer sample sizes. During times of promotion, sample sizes may be available for featured products. ​

We recommend that you use our products within 18 months of purchasing.

To ensure you are receiving products that are safe for use, we do use preservatives to prevent the growth of harmful bacteria and/or mold.

No. Our products are free of parabens.

Each person is different, and what may work for one person may not work for you. For locs, we have crafted several products that would be ideal for daily maintenance, styling and cleansing. Hydrate Me is designed to combat dryness in locs, Clarify Me is designed to remove build-up in locs, and Nourish Me is designed to lightly soothe the scalp and seal in moisture. These products are featured in aLoc Bundlethat would be perfect for loc wearers

Each person is different, and what may work for your hair may not work for the next person. For locs, we have crafted several products that would be ideal for daily maintenance, styling and cleansing. Hydrate Me is designed to combat dryness in locs, Clarify Me is designed to remove build-up in locs, and Nourish Me is designed to lightly soothe the scalp and seal in moisture. These products are featured inaLoc Bundlethat would be perfect for loc wearers. Please consult your certified Sisterlock technician for more customized instructions.

 Several products in our product line would suit your hair texture. Please be sure to read the descriptions of our products.

 Soften Me is a non-water-based creamy hair butter that leaves your hair super soft and moisturized for days. Moisturize Me is a water-based hair cream that can be used as a daily moisturizer for your hair.

 The L.O.C method consists of layering 3 products in the following order: liquid, oil and cream. Some prefer the L.C.O. method, which simply changes the order to liquid, cream, and oil. We offer several products which can be used for the L.O.C. and L.C.O. methods. 

We recommend discontinuing use immediately and visiting your primary physician to determine what ingredient is the source of your allergy.

Currently, our products can be found on our website, www.jayceenaturals.com/shop

We accept all major credit cards, Paypal and Apple Pay.

 Yes, we do. Additionally, our gift cards are available for sale on our website.

Our standard handling time is up to 3 days. Typically, orders will ship within 48 hours.

Yes. You will receive free shipping for any order over $50.

 Not at this time.

Contact customer service at contact@jayceenaturals.com.

We cannot accept returns once the order has shipped and a tracking number has been provided. If the order has not yet shipped, we can cancel your order and issue a full refund.

The best way to reach customer service is at contact@jayceenaturals.com or by using the Contact link on our website and filling out the contact form.

Once we have shipped the order and provided a tracking number, we can no longer control what happens to the package. We advise you to contact the postal service.

We do not ship internationally at this time. Our shipping is limited to Canada and the USA.

We typically conduct sales during the holiday season. There is no set schedule for sales.

Yes. There are multiple ways to receive a promotional code. This includes providing feedback, placing an order with a predetermined subtotal amount, subscribing, and joining our loyalty program.

Please visit the Jaycee Loyalty page for more information.